Rockville, MD 20850

SUMMARY – To provide leadership and to model the behavior of our core organizational values: honesty, sincerity, respect, and service in order to provide extraordinary service. The ES Supervisor oversees the work of the members in the department and is responsible for guiding, training, coaching and resolving issues.


  • Ensure the accurate and timely processing of monthly payroll reports by setting goals for performance and deadlines that comply with the company’s plans and vision and communicating them to subordinates
  • Organize workflow and ensure that employees understand their duties or delegated tasks
  • Monitor employee productivity and provide constructive feedback and coaching; address inconsistencies or problems
  • Provide time and attention to staff and listen to their needs and concerns to help them in finding a resolution to their problem.
  • Handle any escalated issues and problems
  • Ensure the maintenance of all files to preserve participant and employer history
  • Hire and train new employees
  • Communicate with department director on issues that occur within the department.
  • Maintain open communication with other departments.
  • Approve leave slips and process payroll to ensure timely submission.
  • Participate in organizational opportunities for personal/professional development.
  • Volunteer to serve on various leadership sub-committees.


Knowledge, skills and general abilities:

  • Ability to work effectively and relate well with employees at all levels within the organization.
  • Presents a professional image in the office and when attending meetings/workshops outside our facility.
  • Listens well with the ability to communicate effectively both verbally and in written communications.
  • Maintains standards of honesty, sincerity, respect, integrity, trust, and confidentiality; aligns oneself with the vision and values of the organization.
  • Ability to work as a team member.
  • Ability to structure work so as to meet department goals and deadlines.
  • Ability to multi-task; Ability to handle multiple demands, shifting priorities, and rapid change; ability to assess a situation and make quick decisions when necessary.
  • Strong organization and planning skills; ability to assess work priorities and delegate appropriate tasks.
  • Ability to be creative and persistent in problem solving.
  • Ability to look at the bigger picture and think creatively in generating new ideas, presenting them, and executing them; ability to analyze particular situations or data as presented and develops possible solutions for implementation.
  • Reliable – able to get the job done in a timely, accurate, and thorough manner.
  • Flexible in handling change.
  • Senses others’ developmental needs and bolsters their abilities; offer useful feedback and identify people’s needs for further growth
  • Thinks clearly and stays focused under pressure.
  • Ability to provide employee feedback and counseling as necessary.
  • Handles difficult people and tense situations with diplomacy and tact; shows sensitivity and understands others’ perspectives.
  • Knowledge and understanding of job functions within the department.
  • Knowledge and understanding of the Collective Bargaining Agreement for interpretation and application.
  • Proficient with Windows, MS Office, and other software programs utilized by the organization

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem as necessary.

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